Return & Exchange Policy

At Tresovi, we encourage you to carefully review product details and jewellery care instructions before making a purchase. If you need assistance prior to ordering, our team at hello@tresovi.com is always happy to help.

While all sales are final, we do offer returns and exchanges under specific conditions:

A) Exchanges (Non-Defective Items)

• No direct refunds are available.

• Returns will be issued as store credit, valid for 1 year from the date of issue.

• You may also exchange your item for another piece, but pickup charges will apply.

B) Damaged, Defective, or Incorrect Items

• Damaged or defective items qualify for a refund, provided an unboxing video is shared to verify the damage occurred during transit.

• All return and exchange requests must be initiated within 3 days of receiving your order.

• To begin the process, please email hello@tresovi.com with clear pictures and the unboxing video of the item.

• The product must be unused, with all tags and packaging materials intact.

Important Notes:

• We do not issue direct refunds for returns initiated due to personal preference or change of mind.

• Store credit is issued only after our team inspects and approves the returned item.

• Tresovi reserves the right to decline any return or exchange request if the documentation or product condition does not meet our requirements.

Legal Disclaimer:
By placing an order at www.tresovi.com, you agree to the terms stated in this policy. Tresovi reserves the right to update or change the return & exchange policy at any time without prior notice. Disputes, if any, will fall under the jurisdiction of courts in India.